Product users, business associates, developers, and designer all have expert terminologies, differing language proficiencies, deep accents, and phrases that make it difficult to understand. Assuming what is said and not taking the time to clarify will negatively impact your thinking and design.
To ensure clarity, vocally rephrase statements back. Using methods to translate statements will help with understanding.
Simplify
When a complex statement is made, rephrase with less amount of words and replace unfamiliar words with simple terminologies.
To rephrase what you just said so that I understand, (simplified rephrase).
In simple terms, (simplified rephrase).
Analogy
When a complex statement is made, rephrase with an analogy, metaphor, or simile.
(Complexity) is like (analogy).
(Complexity) is a (metaphor).
(Complexity) is as (adjective) as a (noun).
Related situation
When a complex statement is made, rephrase with a related situation or topic that you've previously experienced or discussed.
This is similar to the time we (situation).
This is exactly like (topic) where it (similarities).
User perspective
When a complex statement is made, rephrase with an Agile user story or problem statement.
As a user, I want to (action), so that I can (reason).
(Person) is having difficulty with (problem), which can be solved by (solution).
Visual guide
When a complex statement is made, rephrase by drawing it out or referring to a visual example.
User flows or journey maps
UI sketches or graphs
Related product examples
Related competitor examples
Summary
Listen, understand, interpret, then rephrase vocally
Communication and understanding is the responsibility of the person speaking, and not the responsibility of the listener
Clarify statements instantly to correctly guide ongoing thinking
Asking the person to clarify is always permitted
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